Frequently asked Questions

Here are some answers to your Questions.

SHIPPING INFORMATION:

Most orders are shipped within 24-48 hours of being placed. Delivery may take 8 to 15 working days after the order is dispatched from our warehouse.

PAYMENT INFORMATION:

What payment methods are accepted:

• PayPal
• Credit and debit cards
• Latitude Pay
• In store/ on site  Eftpos

IS BUYING ON-LINE SAFE?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

ORDERS/RETURNS/REFUNDS:

We operate a flexible, hassle-free policy when it comes to returns and refunds. Please see our Returns page for conditions that apply.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of cancellation request.

IS MY PERSONAL INFORMATION SECURE AT Bargains2udirect?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

CANCELLATIONS:

We can cancel an order that has not been processed yet. In order to cancel your order, we must hear from you within 24 hours from the time of placing the order.